Shipping Policy


Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Royal Mail 2nd Class mail 2-3 business days £2.95
Royal Mail Tracked 24® 1 business day * £5.46
APC Overnight 1 business days * £14.99
Pallex Premium Delivery 1 business days * £90.00

* Overnight delivery is only available for orders with delivery addresses within England.
* Next day shipping cut off 1pm.

Delivery delays can occasionally occur

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

SolarAndHeatStore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


SolarAndHeatStore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Call: 0800 0698525 for a shipping quotes